Return & Refund Policy

As BabyKou, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your item, we offer a full refund within 30 days of purchase.

To request a refund, please email our customer service team at info@babykou.com with your order number and a brief explanation of the reason for your return. We will provide you with instructions on how to return the item to us.

The following conditions must be met in order to receive a refund:

The item must be returned in its original, unused condition.
The item must be returned within 30 days of purchase.

Once we receive the returned item and verify that it is in its original, unused condition, we will issue a refund to the original form of payment within 10 business days.

Please note that we do not offer refunds on items that have been used or that show signs of damage.

If you have any questions about our refund policy or need assistance with a return, please don't hesitate to contact our customer service team at info@babykou.com